Blockbuster Video

User Rating: 1 out of 5 stars

Worst experience ever!: I went with my sister to rent a dvd on Sunday evening at around 6.00pm. We ended up buying the dvd (Shrek 2) and another dvd. When we got home, we tried it on two dvd players and it kept jumping, and at one point got stuck. I then used a dvd cleaner and still it wouldn't work. We took it back to the store (this is all within 30 minutes of buying the dvd) and the guy who sold it to us was absolutely rude. He would not give us his name nor would he change the dvd. We were not asking for a refund. He put it into his dvd play and did not give it a chance to play. He kept switching it to the next scene so he did not see it jumping. He humiliated us in from of other customers and pretty much told us that we were stupid. This was the most embarrasing moment that I have ever experienced. I promise that I will never buy another dvd from any blockbuster store. We had to go home with a dvd that still does not work and we paid over $20.00 for it. When we asked for the manager, he told us that he was the manager. Oh my God, what kind of people do you have working there?

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