| About: | Located in Saint Augustine, Florida, Kings Head British Pub is the replica of an English local waterhole, straight from the Continent itself. Kings Head is a place where a myriad of people gather to escape their worries and where the other patrons know their name. Kings Head serves a variety of foods, including: Continental and Seafood. |
| Hours: | Monday 11:30am - 9:00pm, Tuesday 11:30am - 9:00pm, Wednesday 11:30am - 9:00pm, Thursday 11:30am - 9:00pm, Friday 11:30am - 9:00pm, Saturday 11:30am - 9:00pm, Sunday 11:30am - 9:00pm |
| Categories: | Brewpubs, Seafood Restaurants, Continental Restaurants, All Bars, Pubs, & Clubs, Restaurants |
| Cuisine: | Seafood, Continental |
| Reservations Policy: | Accepted |
| Price: | $4 - $10 |
| Guest List: | Get on the guestlist or purchase tickets |
My husband and I went to Kings Head British Pub today and enjoyed it very much! I recommend their fish and chips very highly. The fish is fresh and has a great crunchy, crispy, batter. The steak fries are great as well. It was also suggested to try a soup of the day which was wonderful, a lamb broth base with fresh veggies, yummy! The service was good and the owner was very pleasant...I guess the other guy had a bad day.
Having visited the pub now for about 20 times over the last 2 years particularly for the good food, and because my hubby is British and he likes the authentic foods...I felt it time to write a review regarding the service. The staff for the most part are friendly and do a decent job even when busy and I have spent the last three new years eve celebrations there celebrating british time NYE, HOWEVER...and this is a HUGE howeve! The OWNER, who is an elderly lady trying to hang on to her youth with green and red colored hair and short mini skirts, is a VERY rude and arrogant person. Twice before we had difficulties with her being rude and adding an 18% gratuity without permission to the credit card bill, refusing to slide tables together even when others before us pushed tables together and just downright rude in conversation...but this last time was the last straw. Sat. Evening, Oct 11, 2008, we dined in house, myself, my husband and my mother. We all had an appetizer and a main course and a few drinks, and one dessert to go. The first thing we noticed is that the overall prices have risen AGAIN. But we have always enjoyed the food, so what recourse to we have? When the check arrived, it was 71 dollars. We gave the waitress 80.00...seeing as the food portion was 50 dollars, that was an overall 13 percent tip but a nearly 20 percent tip on the food...and WHO pays for a tip on food to go??? The OWNER came to our table, and said, you paid 80.00...and my husband said yes...and she said on a 71 tab...and we said yes, and she said well that is not enough tip. EXCUSE ME???? Isn't a tip at the discretion of the giver? Isn't it OPTIONAL? She insisted we pay more and we said well that is all you are going to get. We were so offended. Mind you, we drive from Charleston SC to St. Augustine Fla in order to visit this pub. So, what recourse do we even have? Customer service is getting worse every visit. We can either refuse to go there again, and not enjoy the good food and who does that hurt? No one except us. We can tell others to stay away due to rudeness and to warn them to check their credit cards for added charges...and to beware if you don't leave a very high tip to be approached demandingly for more money...but what good does that do anyway? What I'd like to know is, what would some of YOU have done and how would that situation have made you feel if you were approached at your table by the owner demanding more tip monies? Am I being unrealistic? Best regards.
Awesome Fish and Chips for St. Augustine/Jacksonville area.
Comments (1)
The original idea of tips, I think, was that they are optional. However, wait staff are underpaid because of the expectation of tips. It is not uncommon to have an 18% gratuity added to a restaurant bill, & I don't find the practice offensive. What I do find offensive is the low salaries to wait staff, making this practice necessary to their support.