Amici Italian Restaurant

User Rating: 1 out of 5 stars

Some of my co-workers recommended it, so I took my brother-in-law there for his birthday this weekend. It was a typical "Italian" knock off restaurant, but that wasn't the worst part. Bugs had gotten into the shakers for the tiramisu topping. My dessert had bugs! Not only did I still have to pay for my meal, but the manager didn't even come out to apologize. There were bugs in the food, what more could possible warrant an apology from the manager?? I'm disappointed and disgusted and will never be dining there again.

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User Rating: 1 out of 5 stars

Horrible Valentines Date!! I had booked a reservation 2+ weeks in advance for what I thought would be a great night. We arrived at 6:50pm (10 min early) and did not receive our main course until 9:30pm and it was cold!! After the first bite, I attempted to tell our server that the food was not satisfactory and we wanted something else, however, she was so busy she could not get back to our table. My husband and I finally got up and left; I felt after the horrible service, they at least owed us 2 drinks. I don't blame our server because she was doing the best she could; the management obviously did not have adequate staffing in service or cooking which is crazy since Valentine's Day must be one of their busiest nights. I would not recommend this place to anyone and have told everyone I can to stay away from here.

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User Rating: 1 out of 5 stars

Amici's restaurant St Augustine
Valentine's night disaster. Be careful when booking a large party or group at this restaurant. They are very un equipped to deal with the rush of a busy night or event. They ran out of bread, salad, soup, and vegetables, the bar also ran out of gin. The service was un believably slow, they did not staff adequately for the evening. we entered at 7.30pm and got served our main course by 10.30 pm.
You may say that every one can be caught off guard by the turn up of so many people, We had booked two weeks in advance) this is true, however, not one apology to anyone by the owner/manager for the long wait or lack of food available, infact her customer service left little to the imagination, her reply to disbelieve of her customers, (it is Valentines night what do you expect). Well perhaps a discount or an apology for starters, even a drink on the house? Nothing, just a remark from her, that people like us come out only to find problems, we sure did encounter them there.

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