Town & Country Ford-Mercury

User Rating: 2 out of 5 stars

Poor Service: This has to be the worst car dealership I have ever dealt with. We had to go back 3 times to sign a different contract and by the 3rd it hit us that maybe this wasn't a good deal for us so we walked away. When we went to get our trade in vehicle it wouldn't start. They claimed they never touched the vehicle however someone must have because they broke the hood latch and the car was moved 2 spaces over from the previous spot. They acted like it was no big deal and what did we expect them to do. The used car salesman stated he would have to wait until Monday to get a mechanic out there to look at it. My husband went by late Monday and he said he couldn't get anyone out there and he would have to tow it from Jacksonville to Starke. Now they expect that we pay the price to have it towed back. I look at it as we were not at fault for the vehicle not starting so why should we be inconvenienced financially to get the car back to us. The fiance person and manager were rude and had no customer service triaing what so ever. I wouldn't recommend this dealership to my worst enemy.

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