Wingate by Wyndham

User Rating: 2 out of 5 stars

Fake Company Garuntee. (100% satisfied or refund): I have stayed at this hotel a few times before and had an okay experience. I only stayed there because the other two I tried to book were always full. Of course, Wingate is always open. This week we stayed there and the first night we immediately switched rooms. The first room was 85 degrees when we walked in, hot and smelled horrible. The second room had a roach. So they have a 100% garuntee or your money back. Next morning when I saw the roach I told the manager I want a refund for the night and I want to be moved to a third room. I was annoyed with the trouble I was going through for $90./night. I didn't get this regardless of their 100% satisfaction garunteed or your money back sign sitting right next to my head at the check in counter. I got $20 bucks off my room and yelled at the next morning I tried to get a fork to eat breakfast. The fruit was out at 6:23 and I picked up some as I was on my way to work and the lady was rude and told me breakfast didn't start until 6:30. (I had 7 min. until forks would be out) Are you kidding me? The only reason I didn't give this place one star is because there was only 1 roach and not 2. Great garuntee. Great service. Great management obviously. 1 plus, the spa and pool are great.

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