John M.04/23/21Made 2 attempts to contact Penscola Pools. Left messages and my contact info. No one has ever followed up. After reading reviews on this site, it appears to be a habit. More
Michael S.01/08/24Buyer Beware!!! Totally unhappy & pissed off with Pensacola Pools!!! Spent a lot of money finding and repairing all the leaks on a Hot Springs Tub. They quoted me about $3K in the spring of 2022,... More
Paul R.02/22/23Just purchased a hotsprings jacuzzi from Pensacola Pools. All went as promised. Much better experience than 6 years ago. New people make the difference. Shout out to Mitch and Paula. Great work. More
Martin C.03/10/23Don't waste your time, customer service is non-existent, will not return phone calls, texts, emails, or online requests. There are MANY other faster, more receptive, efficient, and professional... More
Caitlin D.02/17/20Had to order a replacement hot tub cover for our Hot Springs hot tub through this company. Terrible customer service! It took over 13 weeks to be delivered when it was supposed to take 4-6. They... More