I have had limited experience at Action, some very good, some not so good. The first time I went there, I found the staff a little off-putting. I found a friendlier gun store. The next time I went to Action, they were a little more friendly,but the third time I went with a friend to use the range. We were told we'd have to buy their ammo as well as pay the usual range fee. We thanked them and left. I went there several months later, looking for a Kimber Ultra CDP II. They had one and I was able to negotiate a fair trade. This transaction was smooth and very professional. The sales associate was friendly and very knowledgable. One the other hand, a customer using the range came out and said the range was sweltering. That transaction made me reevaluate my opinion of Action. I'll probably go back there when shopping for a gun, but I'll continue to go to the Police Hall of Fame range to shoot., It's roomy, air conditioned and extremely well run. Action would do well to move their entire operation into a larger facility and hire a fulltime range master.