All Year Cooling and Heating, Incorporated

User Rating: 1 out of 5 stars

All Year Heating & Cooling (FT. Lauderdale) might be good at getting your new business but when it comes to service they FAIL. I bought a new A/C from All Year Heating & Cooling and needed service 9-09 - Unit Not Working. I first called them on Tuesday before 11 AM and they said someone would call when they had a free tech, I called again at 2 PM and they called me back at 3 PM and was told I would be set up as their first call Wednesday morning.
Not hearing from them, I called them 9 AM Wednesday only to find out they NEVER scheduled me. I got Patrick who finally sent a Tech, Casey which showed up about noon and got A/C running but had to come back the next day with the correct (warranty) part.
I called Thursday 9:00 AM and Jamie told me Tech would be out between 11 - 1 PM. I called at 1:30 and asked Jennifer where Tech was and if I am still scheduled? I asked for Patrick to call me. Andrea called me back 1:45 and told me Casey was running about an hour and half late. Casey called at 4 PM stating he was still coming and showed up at 5 PM and was done by 5:10.
A lot of aggravation and time off (3 days) waiting on my part - they got paid for the job - BUT lost my endorsement, and me as a future customer.
If you can't provide good service - Customers will hear about it.
Frustrated in Boca

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User Rating: 5 out of 5 stars

Dear Tom Smith,

Congratulations on a job well done! We had a Trane XL16i put in. It was done on time, I can't say enough good about the job. The Installers the first day were Rory and Phil, they are professional and a pleasure to have working here. Greg came on day two to hook up the heat exchanger - again a very neat,professional job. I will be recommending All Year Cooling and Heating to all my local friends. Thanks Team!

Sincerely,
Tom T.
Deerfield Beach, Florida

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User Rating: 5 out of 5 stars

Hello Tom!

I hope your installers didn't mind all my questions yesterday. I sure had a lot of them much like I had with your son on Tuesday!

Installation went well until I asked Rory Smith what the size of the filter was so I could order a supply of the Merv 12 filters. As he was looking to see what the size of it was he realized at that point that there was no filter rack with the unit. As he and his helper went on their lunch break, they went by a supplier and came back with one. No time lost as it worked out well on the timing.

I think most all my questions have been answered after bombarding you, Eric, and then Rory with them! There is another one or two possible questions, but I will research them on the internet first before I take you up on your offer and give you a call. I programmed the thermostat hoping with the cold night we had last night that it would function properly, and it did. I guess I got lucky.

I want to thank you for working with me and your patience as well. I will have no problem referring you all to anyone of my friends. I will supply you with a review for your website in the next day or two.

Once again, thank you for your professionalism, pricing, and understanding of my specific situation and needs!

Henry O.

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