University Car Wash & Lube

User Rating: 1 out of 5 stars

Took my car to be cleaned there for the first time. After been vacuumed inside, the car was placed in the line to be washed. Since it was my first time there I wanted to keep an eye on the process. While observing, I noticed that the guy moving the cars was kind of playing with the controls of my vehicle. Suddenly he start to back up hitting the vehicle behind mine. If I would not been looking I would never been informed. When I request to talk to the Manager the guy just offer and apology. My car got a chip in the rear bumper and I ask the "Manager" how that was going to be corrected. He just said that it was an accident. I told him that that needed to be corrected and he stated that then I needed to get a quote and bring it to him. I said that I wanted that in writing and he refused. Furthermore, he told one of the employees to remove my vehicle form the line because they were not going to wash it. The other vehicle owner was never informed. What a nightmare.

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