Dryclean USA

User Rating: 1 out of 5 stars

ruined my never-been-worn skirt : (: my first visit, i had a good experience (meaning they didn't ruin any of my clothes), so I decided to enroll in their yearly membership (discount program). I brought them a cream pant suit & a BRAND NEW silk skirt (I had packed it on a trip & got a spot on it, but I never even wore the skirt once). When I went to pick up my dry cleaning, i pulled theskirt out of the plastic & to my dismay, my skirt was RUINED...they had melted the beads/embroidery on the bottom. Not to mention that my cream pantsuit had been pressed wrong...one side of the bottom-front of the jacket was now longer than the other side!! I understand that these things happen sometimes, butTHE WORST PART was that they refused to reverse the charges, so I had to PAY for the service, even though they did a horrible job!! For the skirt, they said they needed to keep it & show it to the manager. I had to make time in my busy schedule to go back 2wks later & remind them of my skirt. The manager said he'd try to have his alterations lady fix it for me. that was in July 2006....it is now DECEMBER, and still no skirt, still no word from the manager, still no reversal of charges!! I spend around $150/month on dry cleaning....but NOT with Dryclean USA anymore!!!! I would not reccomend that you give them your business either!!

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