Charges $80 something for a house call, but didn't mention that on the call. After determining the problem with my washer $265. said it would be ordered. 10/13/09 On 10/19/09, I called to see what was happening, and was told that the part was on back order. That they would call when they Knew when it would be in. On 10/30/09at 4:35 PM (Friday), They called and said it was in. and the earliest to install it would be Mon 11/02/09. I asked when the part had come in and he said yesterday, but we had nobody available until Mon. I think an awful rating is more appropriate for the company, but the tech seem to be good.