Lakeland Chrysler Dodge Incorporated

User Rating: 1 out of 5 stars

What part of "I'm interested in buying sometime within the next 6 months, I'm not buying anything on the spot today, I'd like to take a day or so to think this over, I am not in the position to buy something without doing my homework" do these people NOT understand??

I made it VERY clear upfront I was not walking out the door with a vehicle but that I would like information regarding my specific situation. Instead of telling me what they could do for me, they kept me for 3 hours, showed me 2 cars (one being a 2009) and when I told them I would like to sleep on it, they told me there was no guarantee that the 2009 would be there in a few days.

I'm sorry, did we suddenly come out of the recession? or is that car just that popular it's going to fly out of the lot. You mean to tell me that if i went to that lot today and wanted that 2009 car there's no way they could find one...just one for me.

I hate high pressure salesmen.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 1 out of 5 stars

I just came from there.
The treatment from the general manager was so bad that when I got home I did this search and sure enough , they have a big problem selling to honest intelligent people.
They wanted to give me 6000.00 for my Loaded Pacifica
LOADED EVERTHING, you have to special order this kind of loaded.

I came there after finding that they had the exact used car I wanted.
I started with phone calls on the morning of the 7th. The calls went to their sister dealership at Toyota were you are always greeted with a fast answer of a lady that immediately says just a moment and cold transfers you. Two different sale people here could not find the car they were selling and after 4 hours of waiting and calling and waiting I decided to drive to the sister store "Chrysler" A sales person Bill Spent 40 minutes driving me from one store to the other...I found it in the detail shop. Good car, I wanted it, I have the credit...but the price needed tweaking.
Next came the first phase of idiocy from the men in the shark tank that can only send the sales person with the insulting offer for my trade.
4 year old Pacifica (great cross over we are keeping) 38K new
they offer 6K...they are telling me at this point that there own flag ship cross over holds no value.
My wife made a reasonable offer to buy the used car, she waited 20 minutes as these old school morons tried the make em wait tactic. My wife used to sell time shares for years "she knows".

Think about it...I find a car I am specifically looking for, Color, year and make and could not get it done by phone, load up two kids 3 and 1 w/wife, drive an hour to help them find their car they can't find on their lot, make an offer to buy, I make 80K a year, top credit...and they can't close the deal because they offer too little and ask too much and play old school games.
No one came , she politely thanked the receptionist (wonderful lady by the way) and left.

We get a call the next day from a great guy to fix the bad situation the management created.

I was treated so badly that a recovery agent called us in the next day.

He works for an outside source that was hired because they seem to have a problem selling cars here.

He was good, he made a deal, we were going to pay more than we wanted but it would work.We would have to wait until Monday . We shook hands. We drove and hour again this day and he made it worth it...WAIT!!!

As I was loading up the the baby carriage this guy comes up and says (no introduction)... excuse me...I can not sell you that car for that price ...I have more into it...that guy won't be here after tomorrow. Would you buy it at the orriginal price if I can get the payment at 220.00. (an imposible offer unless he could arrange for an 8 year loan on a used car) he made a fake offer, he asked "IF" and he knew that no one could make that kind of offer 12K, used 04 @ 220 can not be done on a 4 year loan, a 5 year loan , so please tell me if there are 6 years loans on used cars with 68K miles (perfect or not) HE MADE AN OPEN LIE OFFER.

He walked away...he walked away.No introduction, no smile, no goodbye, arrogant, smug. It was like he wanted to be fired , he acted truly untouchable.

3 hours of driving and negotiating and deal made , he takes away because he wants to show whos boss.

HE TURNS OUT TO BE THE GENERAL MANAGER
(My wife went back in to find out)

The rudest person runs the place ...hmmm, disaster every day the door opens.

A General Manager is supposed to be the Captain of the ship.
His boat is sinking and he is shooting holes in the hull to expedite the process. He treated me like a person that wants to get fired but he acts untouchable. I am trying to find his boss.

Fruit does not fall far from this tree of management.

Turns out "HE" is why they can not sell cars.

I agree...you would have to be a fool to trust this General Manager.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 1 out of 5 stars

These people at the Dealership are rude. They even treat each other very badly as I witnessed it for myself last month when I was there. I don't like the Finance Managers and the General Manager is very errogant. Their vehicles are overpriced and they think that they are giving you a good deal when in fact they are not. I bought the same car that I looked at there at another dealership for $4k less, and I got more for my trade in. They are a joke.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel