Harley-Davidson-Crystal River

User Rating: 1 out of 5 stars

I recently purchased a pair of River Road Large Braided Zip-Off Slant Saddlebags via a special order from this dealership and soon discovered they did not fit my Honda Shadow Motorcycle. When I purchased the bags I asked the individual that was selling them to me to go outside and look at my bike to ensure that the bags would fit. After inspecting my motorcycle a sales employee of the store said oh yes they should fit your bike.

This individual never informed me prior to placing the order that the bags could not be returned or exchanged if they did not fit. I then went into the store and asked the sales employee if they could be exchanged for a smaller pair of bags or have them returned.

The employee then told me that the bags could not be returned or exchanged because they were special order items and that my receipt clearly stated that fact.

After discussing the matter with the General Manager of the store he offered to accept a return for the bags at 50 percent of the $153.00 purchase price. I declined the offer and will attempt to sell the bags myself.

If you purchase items that are special order items from this store be very careful because this store does not stand behind its sales. In fact one of the staff members fabricated a story that I had talked with him and he tried to dissuade me from the purchase. I never spoke to this person. The only notification you will receive from this store about the special order policy is after the fact on the sales receipt noting that NO RETURNS ON S/ORDERS.

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User Rating: 5 out of 5 stars

Great service: All the staff was very friendly, before and after i bought my bike. I have become good friends with alot of the staff

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