A D.06/02/16I brought my daughter here (to the Essex branch) to open her first bank account. Although she is only 16, customer service supervisor Connie treated her as if she was a potential blockbuster... More
Kevin S.06/27/23we applied for a conventional loan and after submitting our information it took 2 weeks of calls and e-mails daily for the loan officer, Mackenzie, to finally run the numbers just to tell us we... More
Shelby F.05/08/19So I like and dislike this bank. First off most of the tellers never have a smile on their face or say hi. Today I asked the teller if there was a bathroom I could use and all I got was ask the... More
Melina M.01/28/20Bank Gloucester is the best community bank around. So happy that a location is coming to Ipswich. Always great customer service! More
Sarah V.05/10/11Once you get a customers service rep, you're stuck with her. I think the customer service is TERRIBLE. The tellers are average but my customer service rep is terse, not helpful, and is... More