Ruby Tuesday

User Rating: 2 out of 5 stars

We went for dinner, arriving about 4:30 pm, before the rush! We had a nice booth and our waitress, Adrian, was busy but checked in on us a few times. The side order of crisp onion straws and cole slaw was a joke- they stopped serving cole slaw and the onion straws were cold and greasy. Cole slaw was replaced with another side and a fresh order of onion straws came hot but still greasy! We had prime burgers - both were good! But the ones hot off the grill at home are better tasting! I would not order the burgers again. And the endless fries, did not exist - Adrian never offered us more fries! For the price of the two burgers, one side and 2 drinks, we could have had a better meal somewhere else. We won't be visiting this location again for a while.
Sorry, but this was not the best value for our money!

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User Rating: 1 out of 5 stars

Waitress Name: Dawn #555

This was the worst visit to a restaurant we have ever experienced. It took fifteen minutes to even get our orders taken and another 30/40 minutes for our food to be delivered. When our food was brought to us both the orders were entirely wrong, probably because our waitress didn't write it down. The place was packed and at first, we were impressed that she was able to take our order without writing it down. Unfortunately, the steaks were completely tendons and undercooked. We politely asked our waitress Dawn to take the steak back and have the order fixed. She responded that she would take the steak off the ticket and we could just finish the remainder of our meals without offering to replace the steaks. At this point we were getting upset because we have been here for 45 and she was not even attempting to fix the problem. She was very rude and dismissive to us the remainder of our stay. The steaks was brought out the second time and was pouring blood and was equally as bad as the first. At the end of our meal we asked for a receipt, since this was a business meal, and she replied "Oh, you will get your receipt" in a very very rude way. We eventually found another employee who was busing tables and generously tipped her for her assistance in finding the restaurant manager. When the manager arrived we explained the situation and he listened to our problem but did nothing to make it right or attempt to solve our issue. We will never take our business clients to this establishment again. Dawn should not be working with the public. She is very rude and passive. The manager is not doing a great job at keeping the customers pleased or happy. We have taken into account that this was an extremely busy night at the restaurant but our service along with the surrounding tables was terrible. We were very regular customers to this restaurant for personal and business purposes. After this experience we will simply not be returning and we will certainly share this experience with the people we know. Its a shame that our once favorite restaurant is failing to provide any kind of customer service and is very disappointing to see that no one has stepped in to fix this stores many problems.

We just thought you should be informed how the Ruby Tuesdays name is being set to such low standards. Especially in a town that has such a slim selection of fine dining.

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User Rating: 2 out of 5 stars

We waited 20 minutes for our meals in which it should not have taken this long. Our waiter was fine, but I'm only saying that because he's our friend. The food is dangerously overpriced.

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