China Royal

User Rating: 2 out of 5 stars

I do like the food here, but the staff can be rude. I had a problem because they overcharged my credit card, and the person answering the phone hung up on me twice after being very rude. I called to ask about getting it fixed, and he was rude. I asked if he could just look at his print out from yesterday, see where it was charged and correct it. He said "come in if you want it done," and hung up on me. I called back to ask if I could speak with a manager and he said "I have no time for this," and hung up. I think customer services should be important even for a buffet, especially if they made the mistake. I like the food, but its not worth twice the price, as I was charged and now have to take off work, go across town, and fight to get fixed. Very rude.

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User Rating: 4 out of 5 stars

China Royal isn't the most appealing to the eye, but the food is great. The service is usually nice, and the food isn't expensive. My friends and I come here almost every week for lunch. Great food!

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User Rating: 4 out of 5 stars

China Royal is not visually appealing but it is definitely tastier than New Hunan. These are the only two Chinese Restaurants in Oxford. Choose China Royal.

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