Emerson's Bakery

User Rating: 5 out of 5 stars

I never write reviews, but felt this necessary. Emerson's is the BEST bakery I have ever been to! The staff was so friendly and helpful. The double butter coffee cake is a gift from God. Normally, I dont even like coffee cake, however, I could live the rest of my life off this cake. If I was stranded on a desert island, the double butter coffee cake (DBCC) would definitely be my choice of survival food. I would be willing to get to 400 lbs for DBCC - and I'm pretty vain. Enough said.

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User Rating: 5 out of 5 stars

OH my goodness - this is the BEST Bakery in the world! The Double Butter Coffee Cake is simply to DIE for! I now live in Florida, and am having my mother overnight three of these coffee cakes for my birthday.I consider myself somewhat of a sweets expert, so I know a GOOD coffee cake what I see (taste) one. I would practically give up my first born for the recipe (not really, but you know)!

Everything else they make is JUST as delicious! You are totally missing out if you do not try it!

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User Rating: 1 out of 5 stars

I was looking around to place a SMALL order of cookies for my sons baptism. I called Emerson's bakery in Erlanger and If I remember correctly I spoke with Peggy. From what I thought she was helping me out a great deal. I specifically told her that I wanted to place a small order of 1 dozen cookie (12 cookies) and I wanted some butter cookies with the icing in the middle. She said that was no problem and she was pretty sure she could place that order, and that if anything was wrong with the order that she would contact me right away. I gave her my cell phone number and she repeated back to me "1 dozen blue cross cookies and 1 pound of the butter cookies with yellow and blue centers." I told her I was looking to spend around $30.00 at the most. We both figured it to be around $22.75 which sounded great to me.

Well when we went to go pick up the order they had made FOUR dozen cookies and FOUR pounds of the butter cookies. We already had two other cakes for the baptism and were basically getting these cookies for the kids. I spoke with the manager Mary Anne and she gave me the run around saying at one point she did see the original sheet where the order was taken and then in the same breath she said well I'm not at the store right now I can't see the sheet. I called back up there and spoke to another employee and she said that the way the person who wrote the order their number one looks like the number four on the order form. At no point during the telephone conversation did four come out of my mouth when ordering the cookies. I am so angry and disgusted with the way that I was treated at Emerson's. The grand total ended up being $94.00 on COOKIES let me add...cookies that I thought would be around $22.00. There was no reasoning what so ever with them at all it was my word against there employees. Mary Anne the manager was supposed to call me back on the following Tuesday because the owner was out of town. She didn't even call me on that Tuesday as she promised me as I was in tears on the phone. She took the easy way out and left a note and had one of her employees call me. Someone who had no clue what was going on. What ever happened to patient satisfactory apparently they care nothing about this. I do realize that people do make mistakes but they would not budge with the money or even owning up to the mistake. I was even willing to be nice and meet them half way with the cost. Still no progress. If it was a little mistake of $10.00 or $20.00 I would have said forget it and ate the cost, but $70.00 is a big difference.

They ended up giving me back a measly $20.00 which means I still payed $70.00 for cookies that I planned on paying $22.00 for. To top it all off the lady who originally placed the order called me up and apologized for writing down the wrong amount. So she admitted to messing up my order and I still couldn't get my money back. Needless to say at my sons baptism we told all our friends and family of this horrible experience. I will continue to pass along this story to friends, family, and even strangers. I would not recommend this bakery to anyone.

A very unhappy customer

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