Tansky's Sawmill Toyota Incorporated

User Rating: 1 out of 5 stars

Toyotas are great. Tansky sucks! But just to be fair, they did have the best price for my car.

I requested a quote through Toyota.com, and they were the last to send me the quote. That's after Toyota asked me if I received the requested quote and I answered that I didn't.

Buying a brand new Toyota could have been from anywhere. I asked quotes from everyone and asked everyone to compete. Tansky won. Bought it from them.

The first time I walked into Tansky to look at a car but wasn't ready to buy, the salesman treated me like horribly. On the day of the purchase, the sales rep was alright. It was a different rep.

The paper work is misleading. I guess they are used to people not reading anything and just signing with the excitement of the car purchase. They basically asked you to give up your right to privacy. They state that they would sell my information unless I request another form, fill it and request them not to sell my info. BE VERY CAREFUL ON THIS POINT.

And of course, they unnecessarily runs my credit. I specifically told them that I wanted to apply for Toyota Financing, but they had to run their own credit check without telling me. Not that I mind, but I just HATE the fact that they would just lie to me and think that they would get away with it. If they had told me truthfully, it would have been okay.

The paperwork guy was something else too. Imagine a guy who's full of himself and is trying to sell you something with very little interest in you or your purchase. But at the end of the transaction, they did mention over and over again that they would like to have the best review on the Toyota Survey. And they sent me a letter for that too.

They know next to nothing about accessories for your car. So, don't even bother. They will recommend you to another horrid place, Columbus Car Audio and Accessories, to get accessories.

To sum it up. I love my Toyota. Tansky had the best price this time around. If the price was the same, I'd buy from some place else. There were a few nice reps from Buyers and Germain.

Fast forward a few months:
I had my first oil change at Tansky yesterday. I was in line just like everyone else. (I am Asian, btw.) A non-ethnic lady came in after me. The service desk person chooses to help the non-ethnic lady. At that point, one of his colleagues point out the fact that I was in line and I was there first. The service desk person glanced at me, ignored me and continued to help the non-ethnic lady. Obviously, I was not happy about the situation. I calmly walked to the reception area to ask for someone to speak to. There was apparently no other managers other than the sales manager. Understandably, he didn't care much. It wasn't his department. So, I talked to the reception lady again. She said someone would call me.

This morning, I received a call from Kyle the service manager, who was very nice. He understood the situation and said that he would talk to his service team and that his GM would be calling me. I was very please with how Kyle handled it.

About half an hour later, I received a call from Bob the GM. I was expecting a generic apology and yada yada yada. But that was not the case. Instead of that, he did a few things:
1. he accused me of racism for identifying the other lady as a different race
2. defended his racist employee
3. started questioning my color (how rude)
4. pointed out the fact I didn't give them a 100% on the Toyota review because they ran unauthorized credit checks when I was about to buy my car

At that point, I told Bob that we should stop this call and never call me again, politely. And he said that he doesn't want me at his dealership anymore. O Bob, why would I come back? How silly of you!

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User Rating: 5 out of 5 stars

These guys are the best in town for any repairs, they are fast and realy good at getting the job done right the first time. There staff is also very very friendly and helpful.

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User Rating: 3 out of 5 stars

I recently purchased a used car from Tansky. I got a nice car sure, but it was the most pushy sales experience I've ever had. If they didn't have the nicest car I would have walked away immediately. So I'm happy with the car but I still feel 'icky' about the experience and a little taken advantage of by both the salesman and the manager. I wish I could have bought the same car from a nicer dealership.

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