Very unhappy with this location...I called for information and never received a call back finally decided to go into their location and get information. The people at the counter were very friendly but the person helping me kept having to ask another empolyee for help. I think these people may just be volunteers to get a discount on the progrom not sure....I was over charged I had to take advertisement back in to get billed correct amount. Then I was unable to go to class due to an injurey and could not get a refund...I went in to cancel account and was talked into putting it on hold for a three month period. So I paid for something I never got to use well ok so during the three months I forgot about it because I was busy with moving and other things so forgot all about it. When I did remember that it was on hold I went in a told them I just needed to cancel it was just not convient at this time. I asked the person at the counter since it was on hold and I came in late in the month would I be charged for the next month she said she wasn't sure but thought since I think her name is shelly comes in every day she may get it in time. Well of course no it was to late so I was charged another $30 for something I was not going to use. I called right away when I saw the charge hit my account so I could try to have this credited back to my account I called the first of the month and it took 20 days to receive a call back... wow!!! but was told I was to late and it would cost her to refund the money back to me. WELL I'm sure the cost to credit the $30 back to my account was much less then the $60 that I paid and received nothing.....I do realize there are rule and I also believe there are procedures to follow but I also believe there are exception to every rule hate to see people not be understanding.....a more timely return call would have been nice also....