Don Joseph Toyota

User Rating: 3 out of 5 stars

While my first few service experiences were positive, I stopped going to this dealership when they proved to be incompetent with a recurring check engine light issue. They did a poor job of communication--they said that they would call when the part came in, and if I didn't call them a few days after the part was scheduled to arrive I would probably still be waiting. They also did a poor job of diagnosing the problem. I took the car in two extra times, only to find out on the fourth visit that there had been a bulletin about this issue. If they were more attentive and competent, I might have only needed to waste one afternoon instead of four.

I wrote the dealer a long letter outlining my complaints (after having been told through multiple e-mails that I would receive a paper survey in the mail--not surprisingly, it never arrived). No response. Clearly they don't need my business. But, the vast majority of people will just go to the dealer for regular service, and as far as that's concerned they're probably fine. Fancy coffee machine and free internet.

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User Rating: 1 out of 5 stars

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!: The only reason to go to this dealership is if you want bad service, rude people, and a exasperating experience. Toyota is a wonderful company; this particular location is a black spot on an otherwise exemplary company. Stay away from Don Joseph Toyota!!!

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