Spitzer Autoworld

User Rating: 1 out of 5 stars

The Spitzer nightmare And I'm still having the nightmare. Never again will I buy a car from Spitzer, nor will I allow anyone I care about buy one from them.
On October 22nd 2008 I took my 2001 Chrysler in for three problems:

1. Rear defrost was not working

2. Side driver’s window was malfunctioning

3. Check engine light/gears occasionally shifting

I was told my car needed a PCM. I asked Jerry (service dept) is this the reason the gears slip? He said “yea this chip is the brain of your car and if you do not replace it your car will not run”.

I was doubtful because I didn't have any symptoms other then the occasional times the gears would slip. I have in the past had a system light come on and it just needed reset. I asked again, is this reason my gears seem to be shifting. He reassured me I needed this chip.

This chip needed to be ordered, but since my car was there he would complete the other repairs (window, rear defrost)

I was called and told my car was ready, when I picked up my car I did not receive an invoice. He assured me when I brought back my car for the PCM chip to be installed, he would give me all the details of the complete repairs.

Before I left the service department I was told by Jerry to "test" my rear defrost the next time I needed to use it.

My driver window was still grinding and my rear defroster was not repaired. I called Jerry to inform him of this and I was told in a very condescending voice "I told you Andrea, you needed to test it" well I have had my car worked on before and never told to ‘test’ the repairs myself.
Car was taken back to Spitzer again for all repairs to be serviced.
I was called to pick up car. I was told all repairs completed.
To my utter disbelief this was not true. After receiving my car it still was slipping gears. Now I was originally told the PCM was the problem. Jerry told me this was not covered under my warranty. So, I ended up spending $650.00+ for a part that I fully believe was not needed.

11/10/08 Again, car was taken back in for all repairs (defrost still not working, widow still grinding, gears still slipping)

11/11/08- 5:00pm I still had not heard back from anyone about my car.
Called, Now I'm told the transmission needs rebuilt and parts are being ordered.

This is when I realized, and my original doubts were confirmed, the chip did not need replaced. I expressed this once again to Jerry. He proceeded to tell me I needed it replaced, I asked for a copy of the diagnostic report he told me he would fax it to me. I never received the report to this day.

At this point, I told him I needed a rental car. He said he would look into it and get back to me. I called later in the day to speak with him and was informed he had left for the day. He did not follow-up with me prior to leaving. I spoke with Rob who stated to me he understood that Jerry had not been following through with me at all during this whole experience. He approved a rental car.

The next morning I called Jamie, the service manager, to express my concerns and complaints about everything I had gone through. He never called me back. I called at 5:00pm and he answered the phone. I went over my concerns with him; I never needed the PCM in the first place.

Jamie told me the make of my car is known for the PCM going bad. He also went on to inform me that his mechanic, Nick, was juts terminated for misdiagnosing car issues. He also expressed his frustration that the service department is still having repercussions from this. I ended the call asking Jamie to please not have Jerry handle my account. I didn't want to deal with him any longer. Jamie said he would make sure that he would be giving my service his personal attention. This never happened. I still ended up dealing with Jerry.

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User Rating: 1 out of 5 stars

Agree with the 1st review...
very DIS -satisfied with the service!

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User Rating: 1 out of 5 stars

AWFUL Service, GREAT Sales!: DO NOT USE SPITZER JEEP AKRON’S SEVICE DEPARTMENT!
I purchased a new Jeep Wrangler from this dealership and they bent over backwards to help me. When the Jeep needed new brakes and rotors (within 2 months of purchase) the service department was awful. The service manager all but called me a liar and said the brake problems were due to neglect after some one on his service staff told me they were probably they way they were because of the length of time the Jeep sat on the lot.
When I called Jeep customer support, they tried to remedy the situation by giving be a $50 coupon for their parts accessory. What they didn't tell me was that I had to purchase $200 worth of product in order to use the $50 coupon.
Buy your Jeep from this dealership; just make sure to take a short drive down the road for any and all service needs. I would expect this treatment at a fast food restaurant with a 16 year old behind the counter, not from supposed professionals.

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