Dave Walter Volkswagen

User Rating: 1 out of 5 stars

in the past 15 years i owned 5 vw's. after purchasing my last one at dave walters in 2006 not only that i will not buy another vechile from dave walters but they left such a bad taste that i am trying to trade my car in and never buy another vw again. do i have to say anything about the service department at all, well yes maybe they should hire somebody with a bit of customer service and peronality.

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User Rating: 1 out of 5 stars

Fun Car - Terrible Service Department: If you have a VW and need Service, I would run from this dealership. I bought a certified VW Jetta which comes with a 24 month/24K Warranty that covers a lot but not maintenance items, belts or hoses. I had a few problems with the car most noteworthy was a "emissions workshop" warning (equivalent to check engine light on US cars). I took it to the service department and had several items fixed, most items were covered under VW warranty. Within 2 months the emissions workshop light was back, I took the car to the dealership two more times to get this light fixed each time I was told of an intermittent fault with an O2 sensor, which would be covered under warranty, but the dealership refused to fix it because it was an intermittent fault so they tried to find other problems. One trip they found a hose disconnect from the air box, because it was a hose it cost me $90.00 for reattach the hose, but the O2 sensor was not replaced. The other trip they found a hole in a vacuum line, it was going to cost $200 to fix but the part was not in so they needed to reschedule. Again they did not replace the O2 sensor under the warranty. I told them I would get a second opinion, so they charged be $89.00 for the analysis. I went to another VW dealer; there was no vacuum leak only a bad O2 sensor, they had me fixed in one hour for free and 6 months later o problems. The other Dealership was Performance VW in Wooster, OH...these guys are great. Go there instead!

The biggest complaint on my part is of course the cost of getting nothing fixed. Secondly, Dave Walter wanted to keep my car for an entire day each time it went in for service. I live an hour away and have no way to get two cars so I had to either sit all day or rent a loaner car...yes they made me pay for the loaner. With having to make that many trips it was a night mare. The people who work in the Service department have absolutely no compassion, sympathy or empathy for the hassles they cause. Even the manager, Julie Parks, was completely useless. She had not desire to try to earn a customer's business, make life easier on her customers, or even listen to my complaints. The owner, Dave Walters, was obviously the same way as he was too good to even return a phone call.

I am so frustrated I decided replace my car, the Jetta is my wife's car, with an Acura. I decided that I would not buy another VW. VW customer service is completely useless also.

Drive a half an hour and go to Performance in Wooster or north to Cleveland, save yourself the nightmare of dealing with Dave Walter VW Service Department.

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User Rating: 3 out of 5 stars

Looks 10, dance 10, communication 0000000.00000000: Their service is, so far as I can see, extremely professional in their work quality. The car will be done right. Their service center is clean and the coffee is free.

However, they no idea or intention about updating you when things don't go as planned.

Example: planned to pick up at 3:30. At 3:00 I called THEM, and was told, "Well, the recall items alone take all day." Was I supposed to know that? Why wasn't I called earlier (or at all) if they KNEW that time was impossible from the get-go?

Example: waiting for the car; estimated availability: 11:00 AM. At 11:30 I went to them, and was told, "Another hour or so." When did they figure out they weren't going to make the 11:00 THEY estimated? Why didn't they come tell me at that time?

It's funny, if you go to them, they act like you are a difficult customer, but if you don't, they won't tell you that they are running late, and that they KNOW they won't be ready at the time they told you. So, of course, everyone badgers them constantly.

I wrote a letter detailing a couple of these incidents, and asking that they TELL the customer AS SOON AS THEY KNOW that they're running late. Never got a reply -- written, phone, or even verbal.

So, leave the car, and just wait -- don't plan ANYTHING around their estimates, because they won't update you until that time has already gone by.

Oh, well, at least they do seem to know how to fix the cars.

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