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| About: | RET NEW/USED AUTOMOBILES GENERAL AUTO REPAIR RET USED AUTOMOBILES |
| Categories: | Car Dealers, Used Car Dealers, New Car Dealers, Auto Repairs, Car Radiators, Car Referral Service, Car Batteries, Truck Dealers, Automotive Manufacturing, Van Dealers |
| Payment: | American Express, Diner's Club, Discover, MasterCard, Visa |
| Specialities: | Sales, Leasing, Auto Parts, Vehicles, Toyota Certified Used Vehicles, Scion Automobile Dealers |
| Brands: | Cleveland, Toyota, Valvoline |
| Products and Services: | Express Lube,Toyota Rent A Car,Fleet T.E.D. Dealer,Certified Used Vehicles,Toyota Tire Center |
| Year Established: | 1980 |
| Related Web Sites: | National Homepage National Homepage |
| Other Contact Info: | Fax: (330) 494-8709 Toll Free: (800) 589-2246 |
Terrible dealership
My 2006 BMW died in my driveway, it would not start - I had it towed to Cain BMW. They replaced the battery ($470) and ran a diagnostic test - said that it was a bad battery. I paid for the car on a Sat morning but could not pick it up until Sunday evening. Unfortunately when I went to pick it up the battery was dead - again. They ran more diagnostics and after a week found out it was a parasitic draw from something in the door, meaning that something was malfunctioning and causing a draw on the battery.
Based on the facts I concluded, as I was hoping they would, that the battery had been compromised because of the primary fault (the parasitic draw).
I spoke to the service contact and said I said that I would split the cost of the battery since that was not the root cause (my car is under warranty). They agreed â when I showed up to get the bill adjusted they said that they were going to have to get the money refunded from BMW and I would have to wait.
In reality I shouldn't have to pay for any of the battery the fact that they misdiagnosed it is not my liability (especially since it is under warranty).
Oh did i mention my first bmw was stolen from their lot - they claimed no responsibility
Cain BMW did a fantastic job on my BMW X3. Rob the service manager was outstanding they also provide me with a BMW 328i loaner... highly recommended service
Chris
Awful service from a BMW garage rude disorganised staff, trying to rip you off now recommended. Not even offered a loaner car or drop off back to work
Comments (1)
John I completely agree -