Vanover Cleaners

User Rating: 1 out of 5 stars

Terrible!!: I would absolutely not recommend Vanover Cleaners to anyone. They are extremely rude and unprofessional plus they do terrible alterations.

I took my coat there to be dry cleaned and took some suit jackets there to be altered (sleeves shortened). When I arrived to pickup my clothing, only one of the jackets was completed. When I got home, I noticed that the sleeves were completely crooked. I called Vanover the next morning to tell them that I was going to come and pick up my other 4 jackets. I explained that I wanted to take them somewhere else to be altered and explained the crooked sleeves on the jacket that they had "altered." I was told that I had to pay for the alterations anyway (they didn't make me pay for the first jacket that I picked up the day before - they told me I could pay for all 5 when I picked up the other 4). I arrived at the Vanover about an hour later to pick up my other 4 jackets. They told me that they had already started on my other 4 jackets, which consisted of ripping the seams out of the sleeves, I was told that I could not have my 4 jackets back until I paid full price for the jacket with the crooked sleeves and 3/4 of the price for the jackets that had not been altered, but had the seams ripped out of them! I explained that I was more than happy to pay the dry cleaning price for the coat, but that I should not have to pay for the alterations because now I was left with 5 jackets that I was not able to wear and I would have to pay someone else to fix. The woman at the store was extremely rude to me, refused to return my items until I paid her over $70 for one jacket with crooked sleeves and 4 jackets that now had the seams ripped out of them but had not been altered.

In addition, I noticed that there was an ashtray full of cigarette butts on a table behind the front desk in the back area. This back area is where they have all of their customers clothing hanging. I found this, along with the rudeness of the staff, extremely unprofessional.

Under no circumstances would I ever go to Vanover Cleaners again and I would never ever recommend them to anyone.

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