Royal Volkswagen-Audi

User Rating: 1 out of 5 stars

Never Ever buy a car from one of the Royal dealerships or any other the owner owns (Town and country, Chevy and Ford in Bedford, etc). They are extremely dishonest, poor service (actually crimminal). Matt who left a review, works for them so you might want to discount it. Horrible is all that can explain how they do business.

K

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User Rating: 1 out of 5 stars

Worrying about the survey I was going to leave due to the poor service I received from Andy Long, the Internet Manager (it's funny that he wrote the only positive review of this dealership), General Sales Manager Chris Perantoni turned away my business. He verbally told me we need to "part ways."

So, when you negotiate, know that they will not honor an offer if they sense that you feel their service has been less than stellar. With lower priced cars, Chris stated that Nissan ADVISED him to never sell a car to a person who was less than thrilled about the service they received.

In other words, this dealership only values the survey you leave, not your actual satisfaction. I'm not satisfied because someone was overly rude to me, and when I voiced that dissatisfaction, they took back their offer in fear that I would leave negative feedback on the customer survey you take after purchasing a Nissan.

Here are a couple of excerpts from Andy Long, the Internet Manager, after I told him that I didn't want to play the "I have to talk to my Manager" game (I tried to post the entire 5 paragraph email, which is inappropriate in and of itself, but I am constrained by the amount of characters I can add in this review):

"I desperately need to increase my Nissan sales while continuing to maintain a perfect survey score. This is a tricky position to be in, because while I very much want to put you behind the wheel of a new Nissan, I can't do that if it means a poor survey. It seems at this point that I've upset you, and probably ruled out the possibility of getting a perfect survey. There is a strong urge from deep within my sense of professionalism to delete this email and end our communication."

Also:

"Now, the deal has got to be off right? I imagine by the time you get to this line in my email, you'll be thinking "The nerve of this guy!". That means the perfect survey is out. Which in turn means I have less motivation to sell a vehicle."

I can't emphasize how important it is to stay away from Royal Nissan, no matter the deal. And if you do business there, and if they offer you a good deal, make sure you DO NOT show any dissatisfaction with any part of the deal. If they sense it, they will refuse your business and take back their offer.

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User Rating: 1 out of 5 stars

WORST SERVICE DEPARTMENT EVER! IF YOU ENJOY TAKING YOUR CAR BACK 3 OR 4 TIMES THEN THEY ARE GREAT. I DONT THINK THEY ACTUALLY KNOW HOW TO WORK ON CARS. On a serious note, I have had minor issues with my car like any other and had to take it in to a shop. The problem with VWs is that most places cant fix them so I take it to Royal. They couldnt even get the brakes right on my car let a lone fix my spedometer that has now gone out for the 3rd time in 3 months. And they treat me like I am 5 years old. HELLO I AM PAYING YOU MONEY! Just, save yourself a lot of trouble and dont bother!

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