User Rating: 2 out of 5 stars (3 ratings)
Hearthside Fireplace & Barbecue
- (734) 675-1510
- Watch Video
1623 West Rd, Trenton, MI
48183
Get directions
Cross Streets: Between Veterans Pky and William R Ave
42.1412
-83.187866
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Everything Your Hearth Desires
| About: | RET HOMEFURNISHINGS |
| Categories: | Housewares, General Contractors, Fireplace & Chimney, Barbecue & Grill, Picture Framing, Residential Contractors |
| Specialities: | Fireplace Tools & Accessories, Fireplace Renovation, Featuring Vermont Castings, Experienced Staff, Custom Mantels, Charmglow, Broilmaster, Gas Logs, Glass Doors, Wood Stoves, Vermont Castings, Parts |
| Brands: | Lennox, Lennox Hearth Products, Majestic, Majestic Fireplaces, Vermont Castings, Vermont Castings,Majestic,Eiklor,Appalachian |
| Products and Services: | Lennox Hearth Products Fireplace,Lennox Hearth Products stove,Lennox Hearth Products venting accessories, Vermont Castings,Since 1984,Service,Sales,Parts,Mhp Barbeques,Installation Available,Insta-Flame,Glass Doors,Fireplace Tools & Accessories,Fireplace Renovation,Fireplace Inserts,Experienced Staff |
| Year Established: | 1984 |
| Other Contact Info: | Email: karen@hearthsidefire.com |
Recent Reviews
1-2 of 2 Write a review
User Rating: 1 out of 5 starsProblem resolved. It took awhile but it appears that issues and misunderstandings and miscommunications have been addressed.
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User Rating: 1 out of 5 stars
Hearthside Fireplace does NOT put the costumer first. I went to the store and bought an electric fireplace. A month later I lost the remote control that came with the unit. I tried to order one online through the manufacturer but was unable and had to go through the dealer which is Hearthside. I drove to Hearthside but the clerk at the store said I she didn't know how to order me a new one and I would have to call back and talk to the owner. I called the next day and the owner said he could order me a new one but I would have to come in the store. He would not order one for me over the phone even if I gave him my credit card number. So I drove to the store again and this time the owner called the manufacturer to order me a new one. After getting off the phone he was unsure if the manufacturer could get a replacement for me. The owner then insisted on charging me for the remote so that if he was able to order me one he would go ahead do it. I asked him how much the remote was and he said he did not know but wanted to charge me $25.00 anyways. I let him charge my credit card and I left the store frustrated. I received a call from the owner the next day informing me he was able to order the remote and that it would be in on a Tuesday. I went to the store to pick up the remote on Wednesday and was disappointed to learn the remote had not yet arrived. I called again on Friday and the owner did confirm that the remote had arrived. I went to the store and picked up the remote that day. I asked the owner how much it cost and he said that we were "all good". I have no idea what "all good" means other than he probably cheated me out of some money! I will never go to Hearthside again!!!
Reviews 1-2 of 2
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