Fox Automotive Volkswagen Incorporated

User Rating: 1 out of 5 stars

Avoid this dealership at all costs!!!!! Take it from me, do your business elsewhere.

I recently purchased a used vehicle from Fox VW and learned after the fact that it was unfit/unsafe for sale. They advertised the vehicle as the "Nicest one in town". One week later, I learned that the vehicle was unsafe to drive off their lot and required $5000 in repairs to be deemed safe to drive. When I inquired about this with Fox automotive, they replied, "Sorry, you bought the vehicle as is. We can not help you." They have not returned subsequent phone calls. We are pursuing action with the BBB and Michigan Consumer Protection Agencies.

Be Warned: Fox Automotive does NOT stand behind their vehicles. They do not disclose issues with used vehicles. They are obviously more concerned with closing a sale than with serving their customers afterward. They sold me an unsafe vehicle and basically told me,"Tough..it is your problem now."

Please learn from my horrible and expensive mistake with these unscrupulous people and DO NOT BUY FROM THEM!!! If I could rate them lower than zero stars, I would!

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User Rating: 5 out of 5 stars

Very high standards! Very professional staff. I have just purchased a Scion TC, a great car from great people. I’m a very satisfied customer and I highly recommend Fox Toyota & Volkswagen automotive. They were very honest about the value of my trade in, I’m very happy they were fair. Also the staff is very patient even if you have a minor question they will make sure they will answer it even if it cost them getting out of their way even if it is a question Like what’s the color of the illumination in the dashboard.

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