Joe Lunghamer Chevrolet

User Rating: 1 out of 5 stars

I would have to agree with the reviews after visiting this dealer this last weekend. I felt the used car salesman was rude and seemed to be very arogant. I had previously called to look at a truck and was told it was sold the day before. No call was made to tell me after I drove almost 45 minutes to view it. The sales guy said he lost my number. I setup another appointment to view a truck and when I get there I really liked the truck but the saleman just had a horrible attitude when it came to discussing price. He seemed agitated that I would even leave him an offer because he didn't know the price of the truck. But yet you have it advertised and cleaned up on your lot and make an appoinment to come see it? Serious? 2-45 min drives for a waste of time. After having a buddy review the vin number I found that the truck was an auction repo with all kinds of damage that this Chevy dealer must have fixed but couldn't quit get the tabacco smell out of the cloth. I wonder if they will tell the next person "hey this truck was a clean trade in for a nicer car" or some B.S. STAY CLEAR OF THIS DEALER.... REX WAS THE SALESGUY

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User Rating: 1 out of 5 stars

Terrible, awful and unhelpful staff! Rude staff - takes advantage of women and have condescending attitudes. I hate this place and will NEVER go there again. They supposedly fixed our GM product, but the same light kept appearing every couple of months.

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User Rating: 1 out of 5 stars

One of the worst dealership experiences I have ever had.

The salesperson was pleasant enough, but didn’t really know the car, e.g. she showed me one with a manual transmission that she said wouldn’t start because it had a dead battery. (It wouldn’t start because she failed to depress the clutch.) Also, she went all through all the negotiations based on the assumption that 0% financing was available on the car – Until it came time to write the deal. Then said that her manager had misled her. I was ready to walk when her manager saved the sale by offering a higher optioned vehicle for the same price.

The right front door was hitting the running board (at the front leading edge), I discovered this at approximately 600 miles. I took the car to the dealership to have the condition fixed. The repair was assigned to a “technician” who moved the running board out approximately 3/8” beyond the door/fender to correct the problem. This was totally unacceptable.

I returned the car to the dealer to correct the condition. It was reassigned to the same “technician”, who returned the running board to its original position, damaging it in the process. At the same time the technician mis-aligned the right front quarter panel so that the clearance between it and the door was uneven.

I returned the car to the dealer again and spoke to the service manager. I explained that this was the third time in for the same problem, and asked why it had not been referred to the body shop for this repair. He didn’t really have a good answer, but referred it to the body shop.

Later that day I called to determine the status of the repair and was told that it would not be finished until possibly 3 or 4 days later. I asked for and received a loaner vehicle from the body shop.

In the meantime, I had received a letter from the dealership general manager asking me to please contact him regarding anything that was less than totally satisfactory. I called him regarding the problem that I was having, and he assured me that he would become personally involved to resolve any outstanding issues.

The car was not finished until Six (6) working days after I dropped it off. On the day it was finished, I received a terse voice mail message at 4:56 PM stating that my car was ready, that they close at 6:00 PM and that I could call to arrange for a “lock-out” if I couldn’t make it by closing time.

I was able to make it to the dealership before 6:00. My vehicle was parked, unlocked, outside of the dealership. I went into the body shop where I was given my keys, no paperwork, but a good dose of “attitude” from the staff.

On my way home, I noticed that the liftgate was “Ajar” and the radio was set to a station I never listen to. I can think of no reason why they would have to open the liftgate to work on the running board! Also, there were two small gouges or scratches on the driver’s interior “A” pillar Molding – which were not there when I dropped the car off. I called the general manager to tell him that the car was finished and alert him to the subsequent (albeit minor) issues. I left a message to this effect and asked for a response. I have heard nothing further from him or anyone at the dealership to date.

This defect should have been caught and corrected prior to delivery during dealer prep. Baring that, this could easily have been corrected during the first visit.

This is my first GM vehicle in 20 years, and my first ever experience with this dealership. I have two (2) more vehicles to replace within the next 3 years. So far, the car has been great. However, I won't even go back for oil changes, let alone to ever purchase another vehicle from this dealer.

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