Bob & Kay's Auto Wash

User Rating: 1 out of 5 stars

I went through this car waash in the evening (March 2009) TERRIBLE customer service. Got stuck in the wash due to washer breakdown 3 times, dryer wasn't working and ended up with a soaking wet dirty car when I got out. No one was was at the end waiting to tell me to please go through again, I had to go inside and complain and all I got for my trouble was another trip through the troubled wash. I asked for a voucher to go in another day (because I didn't trust it), but they wouldn't do it. Wouldn't upgrade my wash for the trouble either. Employees were jerks, and need training in customer service as they were quite busy socializing and didn't care. Don't go there.

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User Rating: 4 out of 5 stars

Good Car Wash: Recently went through the car wash during a Michigan winter and spent $10.00 for their ultimate wash. The wash was satisfactory for the money. To give it a five star, there would have to be someone available to brush the vehicle down and spray off the extra packed snow and ice that can accumulate around the wheel wells. This is not a touchless or self wash car wash.

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User Rating: 5 out of 5 stars

Bob & Kays: Best employers, nicest people, clean enviorment, affordable, better gas, and they pay for damages done to your car if any, through the carwash.

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