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I have used One Hour Martinizing in Jackson for three years. I changed from other cleaners because I wanted fair, courtious customer service which is hard to find in this failing town. A few weeks ago I dropped off two white shirts that were each only 3 or 4 months old and in perfect condition. When I picked them up they both had some type of large,wierd, brown stains on them. I asked for replacement action, brought in the original purchase receipts which totaled $50 (before tax). The cleaners offered me a check for $40, due to "depreciation". DEPRECIATION??? Are they planning to re-sell the items? I should be reimbursed the replacement costs since I will have to re-purchase new shirts, and reimbursed for the cleaning charge I paid.
What kind of reasoning do they have? The shirts have not depreciated ... they have lost all value!