My Wife and I went to the Boat House today for Lunch today. I ordered salad & ½ Corned Beef, She ordered a Burger & Fries. Her Burger had a hair sticking out of it & my Romaine Salad was brown, wilted (old) had a tomato that was really wrinkled-up, and a very old sliced cumber(brown around the edges). Our waitress saw this & agreed they were bad, apologized, and took them back to the kitchen. Her Burger & Fries came back out, the patty was now broken into pieces, and they forgot to ‘Dress’ the burger. One the third bite of her Fries, there was a hair that was stuck one of them. She asked the Manager about this, and his reply to her was: “Not from my kitchen, no one back there has any hair” and did not offer an apology, only the fact that that could not have happed here. (We did see a guy in the kitchen with a Rally-Cap on his head. He did have hair & a partial beard) When my salad came back out, there was Dirt on the leaves, I wiped it off and showed the waitress, who said I’m so very sorry! I went to talk to the manager about this, & he said he had no idea how hair had gotten into the food twice, and he said he was in the process of investigating it. As far as the salad went, he assured me that he re-made it himself, and there was absoutly nothing wrong with it. I asked about the dirt that I wiped off of it and showed the waitress, his reply was he was going to look into it. He did, finally, at this point offer an apology & offered to remove the charge from our bill. I’m pretty sure he only did this as there were several other customers now interested in what was going on.

Came in at 9p.m. on a Friday and wanted to sit outside for drinks. There were no customers inside, and 2 empty tables outside. We were told outside was only for diners. I mentioned we could spend our money there or go home. They said it was policy. It was 9p.m. in the QC. People do not eat late here! We went home. I called to talked to the owner, who stated the same policy. We had not been there in several years, and will not to attempt to go ever again. POOR SERVICE!!!