Gordie Boucher Nissan

User Rating: 1 out of 5 stars

They had the car that I was looking for but didn't budge much on the price-which is fine because that was the car that I wanted and it was a relatively good deal. The problem was the tires that were on the car. After I bought the car it snowed. I almost crashed the car during the snowfall.
I looked at the tires and they were almost bald!!! Went back to the dealer and they told me they would work with me. Gave me a loaner and they said they would have my car ready with the new tires the next day-I would pay for a pair and they would pay for installation and the other pair. I said fine.
Well, I looked at the tires online on tirerack.com (same place they were ordering the tires from) and the entire set would cost $596...which is the exact same amount the dealer was asking me to pay!!!!
Told them that was unacceptable and they told me that I must have looked at the wrong tires and that they had already ordered the tires and that I should just be patient and what the hurry was for my car.
I told them "It's my car" and I want them to get my car ready because I'll just find my own tires. They made no effort to make the deal right. Ridiculous customer service and why would they sell the car with bald tires? Granted I should have looked more carefully but when you buy a car you expect the tires to be driveable.
Please avoid.

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User Rating: 3 out of 5 stars

I took my vheicle in when it was broken and 7 hours ($600) after I picked it up my wife was stranded on I94 with it. THe only reason Im giving them an Average is because they bent over backwards after it was returned. They paid for rental and fixed it.

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User Rating: 1 out of 5 stars

I rarely get as exercised about poor service as I have been with Gordie Boucher Nissan, but since I had such a disappointing experience, I will record it here. It is my only recourse other than small claims court, which wouldn't be worth the money.

I recently bought a trade-in 2003 Nissan 350Z from a Mitsubishi dealer in Illinois. The car was very clean and in perfect condition for its 42,000 miles. I wanted to get it (or keep it) on regularly scheduled maintenance, so I shopped around and found that Boucher's prices were the lowest in the Milwaukee area. I took my car in for minor interval service at 45,000 miles. During this service, several repairs were suggested. Here are the results of the work I opted to have done and their subsequent performance:

Oil change (part of the scheduled maintenance): they did not screw the splash guard all the way back on, so the wind caught it and pulled it down, causing the screw holes to be scraped away before I could stop. It took them several weeks and two trips to get this part ordered and installed, although they did it free of charge. For the mean time, they cut the flap off (which left my radiator exposed from the underside). They said they "donated" the part to me as compensation for my time and inconvenience, but I think "replaced what they broke" is a better description.

Front rotors and pads: I had them replaced, which wasn't cheap. They said the rears still had 40-60% left. The brakes still squeal now, after the service. They re-inspected and didn't find anything. Doesn't change the fact that the brakes still squeal.

Drive belt: They suggested replacement, and I had them do it. The belt squeals intermittantly now, during acceleration, and it never did before. I also smell burned rubber. They checked it and said they couldn't find anything wrong. I have to get this checked out (by someone else). They said the other belts were fine.

Trunk struts: these weren't holding my trunk up, and since they were under warranty, I had them replaced. They lost a part in my trunk and had to keep the car overnight (and send me away in a rental, which they didn't tell me until I arrived). Then, when they had the new part overnighted, they either installed something wrong or the parts were defective, and they sent me away with a trunk hatch that didn't close evenly. It had a gap on one side, and exhaust was being sucked in when I drove. They finally got this right after three visits.

Window programming: this is the only thing they did right. They were able to reprogram my passenger window properly.

I spoke with Mike, the service manager, asking for some kind of financial consideration since I had to make so many trips and take so much of my personal time (and work time--people had to cover for me at the office) to get these simple jobs done properly. I was asking for two hours' worth of labor to be refunded to my credit card. He refused.

I sent a detailed description of these issues to Gus Hollow, the general manager, who backed Mike and said that they were sorry for the inconvenience, but would not give me any kind of financial consideration.

I told him what was at stake, which is that I wouldn't be coming back to them for any more scheduled maintenance during my ownership of the vehicle, and that I probably wouldn't come back any way it worked out. He then said that it wasn't worth it to him to fix the problem because he wouldn't get any further business out of it.

Thus this poor review. That's just not good business. You do the right thing by your customers, and you make up for damages you cause. This should have been a two-visit deal. Instead it was five.

I'll be shopping the market for actual, competent, certified Nissan service in the Milwaukee area. If anyone has a suggestion, I'd be glad to hear it.

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