Randy Iten Chevrolet - Winnebago

User Rating: 1 out of 5 stars

 I would rate there over all customer service/service department and mechanics as being pretty terrible. My car was damaged and Luther Chevrolet was on a sort of recommended list by my insurance company.

 Day 1, somebody hit my car and I called Luther Chevrolet for an estimate that day. Luther was supposed to tow my car that day and give me an estimate.


 Day 5, Luther picked up my car and said they would look at it the next day.

 Day 8, I finally received a quote. I immediately asked them too start working on it. Luther said that the parts would be there to start in a few days.

 Day 14, Luther started on my car.

 Day 18, I was able to pick my car up. In the mean time, I had been paying for a rental car. Took it home and noticed that it pulled hard one way, after receiving an alignment I was hoping for it not to pull.


 Day 20, I dropped it off for repair. That day Luther said they had test drove it and found nothing. Obviously, I would not call them, take off work, and make an appointment for nothing, costing me more money. Took it to some one else and found out Luther stripped my lug nuts, put different air pressures in my tires ranging from 28 to 43lbs of pressure that caused my pull. After I finally got it home, I noticed on the new fender there are terrible buffing lines/ streaks in it. I called Luther back, again told them about the lug nuts and the buff and got nothing out of them. My insurance let me get them and paid me back after my Insurance received the money from Luther.

 Now today 2 months latter, I noticed that the fender installed was coming off. The nuts at bolts were loose. Now insurance is paying for there poor service on the car again. I just wish I were able to find a more professional company out there that cares about the customer. I had told them there was something wrong asked them to fix it, even if it was not a result of the accident and Luther proceeded to argue how it was not an issue and would be fine. A month latter and 300$ more I had it fixed somewhere else.

*Find a different company that you feel comfortable
servicing you. This company is not able to
deliver any of those things for you.

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