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| Categories: | Jeep Dealers, Dodge Dealers, Chrysler-Plymouth Dealers, Auto Repairs |
| Products and Services: | accessories, chrsler, dodge, jeep, mopar auto parts., new and used cars, sales, service |
| Related Web Sites: | National Homepage |
| Other Contact Info: | Fax: 847-395-0008 |
After 6 months of finacial figuring I came up with an amount I could afford after paying several bills off. We went in and were able to get a price that was at my comfort level. When we sat down with finance guy he asked if we wanted warranties including oil changes and if we wanted key replacement, we said,"No". The first bill of sale had the agreed price. After a while, he had us signing the paperwork and he was telling us what they were for, then he had one that he told us was for "free oil changes for a year" and one for a "free key replacement". After we got home I had said something about them throwing that in, even though we were asked if we wanted to buy it. When we went to our credit union to get a lower rate, we had seen a $650 difference. When I called the finance guy said,"That's what you wanted" I told him "You said they were free for a year" He said I was mistaken. I said "Well I guess we got screwed, can I get what I didn't want anyway?" he said "sure". It's been 4 phone calls and 3 months later and I've received nothing. Screw this place, Palmen motors is a "trustworthy" place and I'm sorry I ever went to antioch dodge.
I bought a Dodge Dakota here with tinted windows. Afterward, I was ticketed by the police 4 times for excessive tinting ($165.00 each time)and only after I explained to the judge that this dealership sold it to me like this and after I REPLACED ALL THE WINDOWS IN THE TRUCK, was the last ticket dropped. I also purchased disability insurance that wasn't honored when I needed it. Legally, I have to have this dealership take it off and they never call back! That's an added $30. per month for nothing. Buyer beware of this place. I would never recommend them to anyone!
I took my car in for repairs. They kept my jeep for nine hours to remove two broken bolts and charged me $700. After I got the car back I found I couldn't install the shocks because of the bad work they had done. I spent 4 1/2 hours cutting out the work they had done and doing it over myself in order to get some shocks mounted. When I called the dealership to complain I was told twice that the service manager would call back. It's been 4 days since the last time I called and still no call back. They obviously don't care about the work they do or the customer service after the sale.
Comments (2)
Oh and by the way...when I bought the truck...the agreed upon price was not honored but unlike the guy above this post, I read it while I sat at his desk, found his price increase and made him change it on the spot before I signed it. Yep folks...that's right. Oh..and they made me bring in my bill of sale to remove the disability insurance 3 MONTHS ago and they still haven't taken it off the monthly amount. People...be SMART...buy else where!
It is the end of September and they don't call back and my payment is the same!! Horrible Service!