USA Shirt Laundry & Cleaners

User Rating: 1 out of 5 stars

USA cleaners refusal to compensate for lost items: We took some business suit pants to this shop for cleaning. They lost a 2-3 yr old pair of pants from a suit that were still in good condition. The owner offered compensation for the pants. When I went into the shop to settle the matter, I asked for $40. It seemed reasonable since it is going to cost us 2-3 hundred dollars to replace a still wearable suit. The owner said that was outrageous and that I was trying to take advantage of him and that he would only give me $20. I offered a compromise of $30. He absolutely refused any more that $20 and accused me of trying to take advantage of him and further more since we did not use is shop all that frequently he didn't care if we don't use them anymore. Not only that he wasn't even at the shop, I had this conversation of the phone instead of face to face.

Needless to say we will never be going back there and I will tell everyone I can about this incident. No one should be treated in this manner, especially a customer.

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