Tony Rizza Enterprises

User Rating: 5 out of 5 stars

Purchased a new Chevy blazer from Joe Fasco and Eric Cranic I hope I spelled their name correct the owner Tony is also very nice he gave us coffee and was very helpful he gave me a military discount as well as a senior discount these are good people .

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User Rating: 1 out of 5 stars

This is the worst dealer that i have EVER been to. The entire staff was very unprofessional, poorly managed, and could care less about customer satisfaction. Our salesman was very deceitful, and lied to us about 3 times, he told us one price and then wrote down another, he didn't know where any of the cars were on the lot, and had to check a price for EVERY car we saw. The finance department was even worse! The guy who did that screwed up the paper work by making it for an LTZ when i was purchasing an LS. After my son noticed the mistake, he said it didn't matter and simply crossed it out with a pen. The customer service was also terrible, this dealership truly only cares about your money and not you satisfaction. My registration took forever, i finally received 3 months after i purchased my car, also i called regarding a spare tire and was told they would contact me in a day or two, but it has been 6 weeks and still no one has called me about the matter! I will NEVER buy a car from this dealership, or any other Rizza dealership, again, and i won't let anyone i know buy from them either!

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User Rating: 1 out of 5 stars

In May of 2006 my husband purchased a used Mazda 626 for $3,500 cash from Joe Rizza Ford-Lincoln-Mercury at 2100 Harlem Ave. in North Riverside, IL . My husband walked in to the dealership expecting to purchase a reliable yet affordable car for our quickly growing family; we had 2 children under the age of 3 plus 1 on the way, as I was 6 months pregnant. We had decided to use our tax refund check since we were living paycheck to paycheck (as most families in America must do) and the salesman was well aware of this fact. The salesman proceeded to take my husband to a secluded area of the dealership lot and told my husband that this was where the "gems" were kept and that my husband was in luck today because they were letting this particular car go for the low-low price of $3,500. My husband wanted to test drive the vehicle first of course, however the salesman insisted that a test drive would not be necessary since the car had been inspected and was given a clean "bill of health". Nonetheless, my husband test drove the vehicle but was only allowed to do so inside of the dealership lot with the salesman in tow, all at the insistence of the salesman and dealership. Needless to say that not being allowed to test drive a vehicle faster than 15 miles an hour should be considered suspicious behavior however my husband believed in Joe Rizza Ford-Lincoln-Mercury and its associates and therefore proceeded to purchase the Mazda. My husband removed his checkbook from his back pocket at which time the salesman regretfully explained to him that Joe Rizza Ford-Lincoln-Mercury needed cash for this particular deal. So without further delay my husband rushed over to the bank, withdrew $3,500 in cash and upon returning to Joe Rizza Ford-Lincoln-Mercury bought the car. On his way home from the dealership, my husband began to realize he had made a tremendous mistake in purchasing this car because he could now feel the automatic transmission gears slipping and stalling as it tried to shift itself over and over again. He immediately drove back to the dealership, ink still wet on his receipt and attempted to explain this to the salesman who referred him to the sales manager, Pat Dazzle, who in turn explained to my husband that he would gladly take the vehicle back but could not refund any money to him. Instead, Joe Rizza Ford-Lincoln-Mercury was willing to take the $3,500 and put it towards a new vehicle and finance my husband for the remainder of the price of the new vehicle. Needless to say we did no such thing since we could not afford a monthly car payment which was why we waited for our tax return to buy a car in the first place. I even went as far as to got to the Joe RIzza Ford-Lincoln Mercury dealership in order to speak with Joe Rizza himself but instead was referred to his son, John Rizza who reiterated the offer to finance us for a new car. And as we suspected would happen, the transmission failed and we ended up paying a repair shop over $1,500 to repair it only to find out that the car needed the engine mounts replaced as well. Ultimately, we cut our losses and let the car go. This is a true story and anyone who is interested in seeing our bill of sale from Joe Rizza Ford-Lincoln-Mercury, as well as all other documentation to support this claim may contact me at lisa60804@yahoo.com

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