Continental Toyota

User Rating: 1 out of 5 stars

I had only 50,000 miles on my 2005 Toyota Corolla. I have a bad ECM (electronic control module), and a bad fuel injector already. These cars are made with cheap parts. The service at Continental Toyota is horrible. John the service rep has an attitude and is basically just a complete jerk. Dennis Pecho is a suit who tells you story after story and never gets to the truth of the matter. He gives you nothing but lies. I was told I was going to have my car back the same night. Well it took a week to get it back cuz the part had to come from Kentucky for my fuel injector. I then dealt with Roy the service manager who is a liar too. They charged me 120.00 for diagnostics. I told them how the other dealership charges 50.00. They told me it couldn't have been electronic. That was a lie. Then they said it took them 6 hours to find the problem. This is after they claimed they were experts at finding problems to explain the 120.00 fee. Then I talked to Dennis pecho, the General Manager of the dealership. He is nothing but a salesman made to look like a general manager. He makes excuse after excuse. Then after 5 days I got my car back. It was 1100.00 to fix it. I called toyota to complain about my 50,000 mile car needing such repairs already. They did nothing and told me the dealership has the final say on everything. I met with their factory representative Jennifer Hoffman. She is full of crap. It took two and a half weeks to get an appointment with the witch. She told me they were not going to cover my costs period. She gave me an attitude. I asked for her superviser Scott who I am told never takes calls. And Jennifer Hoffman just dismisses you like she is some dominatrix. Well I am warning everyone do not buy from this dealership. Do not deal with their service department. You will end up with costs you never expected. Continental Toyota is filled with nothing but scammers. I am warning everyone to stay away from Toyota products. I learned the hard way. And Toyota Corporation just tells you it's all up to the dealership. I am going to try picketing the place next. Everyone needs to know about their business practices. I am contacting the BBB too about this.

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User Rating: 1 out of 5 stars

A couple of weeks ago I went into Continental Toyota, pre-approved, to purchase a 2006 Subaru Tribeca. At that time I walked out with a stack of signed paperwork at an acceptable rate and payment.

Tonight I spoke with Roxanne in finance, who called to tell me I had to come in to re-sign my papers because Capital One wouldn't finance the gap coverage. I immediately followed up with Capital One to confirm this, they agreed, and then confirmed that I had been approved at the rate I initially agreed to. That is what is on my contract.

So I went into the dealership where a man named Chris presented me with a new set of paperwork that he told me I had to sign which had a higher rate, higher sale price, and higher payment. I told him no way in hell and walked out. My "new contract" should have been identical in every way, save the deducted gap coverage.

This is a WELL DOCUMENTED SCAM that dealers use, banking that you won't do your homework.

I already confirmed that Capital One approved my financing before I drove in. And besides that, I was pre-approved before I ever even came in.

I plan to contact the BBB and the Attorney General's office first thing in the morning.

I am truly disgusted. In this economy, the day before Christmas Eve.

Those people should be ashamed. Truly ashamed. This is abhorant behavior.

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User Rating: 5 out of 5 stars

i love this place! wonderful service team, they were very helpful & knowledgeable, they took their time & explained everything to me & made me feel very important! i will continue to return as well as recommend this place!

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