Reuter's is one of the last great bakeries left in Chicago. We've been getting cakes and baked goods from Reuter's since my childhood and fortunately the quality has never changed. I suppose it's a bit more expensive than what you may get elsewhere but their baked goods are not comparable to very many others. This place is Awesome! I hope Reuter's stays around for a long time.
Wow, after reading the last guys review, I'm definitely not ordering from this place anytime soon. I am very particular about what I want and done right. Especially, if I'm going to pay way over what other bakeries would charge. The reason people are willing to pay more is because of the history of a place, presentation, and how they treat their customer. Your a bakery that can easily go from "well known and respected" to "i don't like the service there" kind of place real fast. Word of mouth is a very effective communication skill. Management at Reuter's Bakery better think twice about their service. You just lost a new customer (me).
I just ordered a cake from them for my Daughters 2nd Bday and what a debacle! They got the design wrong (which they admitted) and quoted me the wrong size cake! I asked for a cake for 25 people and got a monster that served 40! When I called to tell them I was upset the "Manager" basically said yes they got the design wrong but my wife took the cake, not even an apology! When I said but the design was wrong she again repeated my wife didn't complain! When I complained about the size she gave me the 18 year old who took my order and then refused to talk to me again! I had until today always bought cakes here but no more they are a poor excuse for a business! A good but very over priced bakery poorly managed you can live without!
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