Doc's Harley-Davidson

User Rating: 1 out of 5 stars

Beware, the rental dept will make charges against your rental deposit without notification!

After reading other reviews on this site and others, it seems my experience with Roger at Doc's was not unique.

I recently rented a bike from this dealer and was struck by another driver. The liability insurance of the driver who struck me covered all damages for the rental. When I returned the bike to Doc's, the rental representative told me not to worry, that they would work with directly with the drivers insurance company - and that they would not charge damages against the credit card I had left for the rental deposit until notifying me and discussing the process. However, Instead of keeping their word and working directly with the insurance company of the driver who struck me - DOC'S CHARGED MY CARD FOR THE FULL AMOUNT OF DAMAGES WITHOUT NOTIFYING ME! When I called to discuss this with the rental manager (Roger) he would not acknowledge what his rental representative told me. In Roger's view, Doc's had their money, and it was just up to me to work with the insurance company. He was not at all concerned with honoring the verbal comitments of his representatives. He further stated that they already began work on repairing the bike - so that an independant verification of the damages would now be impossible. How do I know that the damage estimate they claim is legitimate? I told them that the insurance company was willing to issue payment directly to them in a timely manner, but again, Roger was not interested in working with them. He seemed to think it would take too long to get his money. If he had only taken the time to contact them, he would have learned the process was very simple. I can't imagine that working capital at Doc's is so low that the could not afford to repair the rental bike without charging my card.

I would not recommend renting from Doc's. Moreover, the bike they rented me actually had several parts literally fall off while riding, including the heel shifter, and various mounting screws. If that is how they take care of their own bikes then........

There are other dealers in the STL area to rent from. In my opinion Doc's, and Roger in particular handled my rental experience in a dishonest manner.

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User Rating: 5 out of 5 stars

Well, I must say Im a bit perplexed by the other reviews here. I have been going to Docs for some time now and have had nothing but a pleasurable experience there, particularly with Roger Mudd. I took their Riders Edge course and have even rented from them and found Roger to be very personable and helpfull. As a matter of fact, when I did not pass the class on my first try. Roger went out of his way to get me into a second class and DID NOT CHARGE ME A DIME for it! His words to me were that not everyone picks up the information the same way and should not be punished by having to pay again. He said their primary concern was to see people out riding safe.

When I do decide to purchase a motorcycle it will be from Doc's because of the outstanding treatment I recieved from Roger and all the other employees there.

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User Rating: 5 out of 5 stars

I guess they just don't get it. I have sent this link to my brother-in-law who works for HD Corp. and asked him how could Doc's be #1 and yet people are saying these kinds of comments about their employee's. Since first reading this a couple of weeks ago I have been monitering their website and have noticed he is still listed as one of their employee's in a couple of different locations. Maybe someone is right, maybe he is sleeping with somebody. I was doing some research on line before buying my next motorcycle and have seen complaints about all the Harley Davidson dealerships in this area but none seem to be as bad as the employee's at Doc's. I knew if I were to lose business because of one employee, well I guess you could say I would be one employee less. It would be a better business decision to have one person unemployed then several because they don't have a job to come to since there are no customers.

I was in both Doc's and Gateway this past weekend and I noticed a difference in the two. First I went to Doc's and good for me I did not see this Roger character but I noticed several people walking around looking at accessories. I had asked a sales person how business was going and he responded "slow". I could see why there was not much to choose from when looking at their selection, many bikes of the same model with not very many options. Then I took a drive over to Gateway and what a difference. There were bikes that filled the parking lot. Customers everywhere and when inquiring to one of their salesperson when I could get one's attention he said very busy. They had already sold five bikes and there was a backup getting people into finance. I asked how they do it and I was told they listen to their customers and adjust their busness to better serve their customers. I think Doc's needs to do the same it seems as if customers have been complaining to them about an employee and they don't adjust anything.

I have been around the country and I have visited almost 250 different Harley Davidson stores and I have yet to see one that keeps an employee employed that drives away business, until now. I am to purchase a motorcycle soon for my son who will be a beginner rider and will need classes before I buy one, I plan on visting Doc's first signing him up for the Riders Edge course and then purchasing him a motorcycle of his own but a word of warning if I see this Roger character anywhere near I will take my business elsewhere. This will be more loss revenue for Doc's. I have many friends who have bought bikes in this area from Festus to Alton and I have always been told to stay away from Bob Schultz until recently now people are saying stay away from Doc's, can one person do so much damage? Doc's is proof positive.

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