Storage Banc

User Rating: 1 out of 5 stars

THE CUSTOMER SERVICE WAS OKAY BUT THE OVERALL EXPERIENCE WAS HORRIBLE. AFTER BEING LATE ON A PAYMENT MY LOCKS WERE CUT OFF AND WHEN I DID RECIEVE MY STORAGE THERE WERE ITEMS MISSING. AFTER SPENDING OVER $3000 FOR THEIR SERVICES I WAS TRULY DISAPPOINTED IN NOT RECIEVING ALL MY ITEMS. AFTER MEETING WITH A REPRESENTATIVE AND HIM SHOWING ME PICS OF MY UNITS MY ITEMS HAVE BEEN REARRANGED SO THAT YOU COULD NOT SEE WHAT WAS IN THE UNITS. KUDOS, TO THE EMPLOYEES WHO KNOWS HOW TO STEAL AND COVER THEIR TRACKS!!!!!!! I WOULD NOT RECOMMEND THIS COMPANY UNLESS YOU ARE ABLE TO PAY ON TIME EVERYTIME AND PLEASE TAKE A PIC OF YOUR STORAGE FOR YOUR PROTECTION......BEWARE!!!!

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User Rating: 1 out of 5 stars

My experience with Storage Banc on Woodson was horrible. Initially I was told the mobile storage vaults could hold 1 1/2 to 2 room plus boxes; however, discovered it may hold a small kids room. I was quoted a price of approximately $200 for 1 month and before the end of the month I was charged over $400. As a customer you don't receive a copy of the contract until they delivery the vault and debit your account. Management agreed to waive the pro-rated fee (another charge they don't tell you about initially) but once I scheduled my deliver date he didn't honor that agreement. I honestly feel as if I was discriminated against for being black and a female. Every comment the customer service representative made was very sarcastic, demeaning, and unsympathetic. Moving within itself is very stressful but Storage Banc has made this entire experience a nightmare and I hope that others don’t make the mistake of doing business with a company that don’t consider their customer’s a top priority. In addition, none of the contracts that were made by Storage Banc were valid they have the capability to change their minds and alter them at the customer’s expense. I suggest that everyone avoid this company like the plague otherwise they will rip you off too. I would never recommend this company to anyone I believe their ultimate goal is to continue to use unethical business practices and make as much money off of one customer as possible.

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