Aladdin Glass

User Rating: 1 out of 5 stars

This is a small-time operation that just outsources their windows, which is to be expected, but they DO NOT keep up with their supplier. I was doing a home remodel and had a month window when I needed to get windows in and would have somebody on site for them to be installed. Aladdin's promised 2-3 weeks. At the 2 week mark, I called for a status update and was told that all was in order and the windows would be in either that week or early the next. At the 24-day mark, I called again, only to be told that something went wrong somewhere and their supplier never got the order and they had misled me about the status update from the week prior. The only option -- reorder, wait three more weeks and hope. Not much of an apology, no compensation in terms of discounts or even expediting the order. Needless to say, three weeks later is way too late and I am now scrambling to find another supplier.

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