Brown's Furniture

User Rating: 5 out of 5 stars

My purchase was a 'recliner sofa'. It was priced right and guaranteed - something I never thought I would need to use but nice to have. After 11 months two springs popped loose. I contacted the store and they dispatched Josh immediately. Josh handled the loose springs in a jiffy making them more secure than the factory. Low and behold, a month later another spring popped lose. Josh made a second trip even though the guarantee had expired, fixed the sofa and left 2 additional repair parts 'just in case' but added "don't worry about the guarantee, if anything goes wrong with your sofa again you call the store and I will personally make it right". 'nuff said !!!

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 5 out of 5 stars

We had a great experiance at Browns Furniture in Blue Springs. Our Sales Person Norma was very helpful and attentive to our needs. We shopped around and I know we got the best deal around.
One of the things I'll remember is that hand written "Thank You" note from Norma. Most businesses wouldn't take the time to tell you thanks. Thanks Browns and I'll be back.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 5 out of 5 stars

I bought a La-Z-Boy recliner several years ago from Brown's. When we bought, their service was great, and their people very knowledgeable. However, it's customer service after the sale that really counts, especially in this economy. I have had very few problems with it, even though I spend a lot of time in it (I've had a stroke and have to sleep in my chair), and I must admit I am rather hard on it. Brown's, and their service technician Josh, have been there every time, and have taken very good care of me. I just had to have the mechanism replaced because it broke in a couple of places. Now, I'm a pretty big guy, and I was not surprised that it broke eventually. Josh came out very quickly, got the new mechanism installed, and even came out on his own time to make sure the back was securely locked in place. I can't say enough good things about those folks! They know what customer service is all about, and I will continue to be a loyal customer.
Charlie Noah
Independence, Missouri

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel