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You know I never had a problem with this place all the years I have went to it. I've lived in Bonner Springs for the past ten years almost and have always loved their food. My issue is with the customer service. I found something in my food (a cigar butt) and when I brought it right back to the store and was very kind about it. Things happen, I wasn't happy but only wanted my $5.00 and tax back (lunch special for just me), I was laughed at. I mean once you have taken a bite in to something like that the taste of nicotine is so strong it makes you throw up. They called me a liar and made cracks at me pointing at me through the doorway. I hadn't caused a scene or even said anything but can I please just have my money back. It was clearly something that one of their cooks had done on accident I am sure, yet the denied it. Rather than a simple appology and refund they actually sat me down and argued with me for like 10 minutes calling me a liar again!! I can forgive and forget but that was too much for me. I felt humiliated and so I left (with my money finally) and will not be back. I mean they even brought out a raw mushroom trying to compare it. I kept pulling the cigar apart and showing him the filter/paper stuff inside it but he wouldn't even listen. It did not even begin to compare to the raw mushroom as they pulled it apart. You could smell the nicotine from the cigar butt but he still argued with me. Due to this I wont be going back ever! I'll be going to the red fortune Chinese restaurant from now on. At least they admit if a mistake is made. These guys at the evergreen argued with me that their employees don't smoke cigarettes or cigars, yet the ground outside is littered with their butts.
My husband and I eat there usually once a month, we think the food is excellent, a great value when we order the dinner for two, more food than four people could eat, excellent service and the prices are perfect, I've been to many Chinese Buffets and get just as satisfied with the amount of food we're served at Evergreen. Would recommend every Chinese Cuisine lover to go, you won't be disappointed!
This place is so far from authentic it's not even funny. It is horrible. Everytime I've eaten there over the years it's been gros. Go to Red Fortune instead located in downtown Bonner Springs, they're WAY better and nicer.
Comments (1)
Tell Brooke he/she must not have any taste buds left. The food at Evergreen is excellent, the service is second to non. I guess everyone has there opinion by Brooke is way off. Maybe you should try in again and this time pay attention.