Never had I ever experienced such great service and compassion from any type of business. They responded quickly to repair my furnace when none of the other repair companies even returned my phone call but one other company however, they didn't keep the appointment nor followed up as to why. LBA responded quickly and fixed the problem on the spot. They even responded again in the late evening when later something else went wrong with the furnace and fixed another issue so I had heat that night. They stayed with me until all my problems were solved. They were very courteous and friendly. I plan to only use LBA from now on and highly recommend them to my friends and family. I can't say enough good things about this company and I can't thank them enough. What an awesome company! Michelle M.