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This man is VERY rude. We sent a case to him and I called to check on the status of the case and he called back personally, sounds good right? Wrong, he proceeded to yell and insult the doctor and myself and even after I told him to calm down he kept yelling and talking about how he has done this work for 30 years and he knows what he is doing. Well duh, I hope so after 30 years you can do your job. The one thing he hasn't learned in 30 years is people skills. Thank god he isn't my dentist or I would run like hell for the door. He is a pompous jerk who thinks he is better than everyone. Then after he yelled and put the phone down the receptionist got on the phone and told me that they would be sending the case COD. All because the owner/ Lab Tech is a jerk. How unprofessional, we have always paid our bill as soon as it is received. Thankfully there are hundreds of labs in this country that do very good work with a positive attitude. Remember people the way you present yourself reflects on you as a person.