Becker Brothers Incorporated

User Rating: 1 out of 5 stars

POOR BUSINESS PRACTICES AND FOLLOW THROUGH: WE NEEDED TO REPLACE A VERY OLD HEATING/COOLING SYSTEM. SINCE WE LIVE IN A RURAL AREA, WE TRY TO DO BUSINESS WITH THE SMALL TOWNS CLOSE TO US. WE CALLED BECKER BROTHERS IN LATE APRIL OF 2006 TO HAVE A REP COME OUT AND GIVE US AN ESTIMATE FOR ALL NEW HEATING AND COOLING. THE REP CAME OUT THE NEXT DAY, PRESENTED WHAT THEY OFFER AND SAID HE WOULD CALL BACK WITH THE PRICES. HE DID CALL BACK AND WE TOLD HIM THE SYSTEM WE WANTED. A WEEK WENT BY AND NO PHONE CALL...BUT WE GOT A JOB PROPOSAL IN THE MAIL AND MAILED IT IN. ANOTHER WEEK WENT BY BEFORE THEY CALLED. THEY SAID THEY NEEDED TO COME LOOK AT OUR OLD SYSTEM AGAIN. THEY CAME AND DID ANOTHER LOOK SEE AND SAID THEY WOULD CALL WITH A TIME TO INSTALL. WELL...ANOTHER WEEK WENT BY..IT'S NOW THE MIDDLE OF MAY AND WE STILL DON'T HAVE A NEW HEATING/COOLING SYSTEM. FINALLY, ON MAY 16TH, 2006, I GOT A CALL FROM A GUY WHO SAID HE WAS WITH BECKER BROTHERS. HE SAID "WE'RE HAVING SOME PROBLEMS...THE DAY WE WOULD LIKE TO COME" AND I SAID "STOP!" I TOLD HIM WE ALREADY HAD A NEW SYSTEM INSTALLED AND HE SAID "OH" AND HUNG UP ON ME. I FOUND THIS COMPANY TO BE VERY UNPROFESSIONAL WITH ABSOLUTELY THE WORST FOLLOW THROUGH THAT I HAVE EVER DEALT WITH. IF IT WAS THIS HARD TRYING TO SPEND A GOOD AMOUNT OF MONEY WITH THEM, I CAN ONLY IMAGINE HOW HARD IT WOULD BE TO GET THE SYSTEM FIXED IF IT EVER NEEDED IT. WE HAD OUR NEW SYSTEM INSTALLED FROM COOK'S IN WICHITA AND THEY HAD THE JOB DONE IN ONE DAY. WE CALLED THEM ON A TUESDAY, WE HAD A REP HERE ON WEDNESDAY AND THE SYSTEM WAS INSTALLED ON THURSDAY. THANK GOODNESS THERE ARE REPUTABLE COMPANIES WHO THINK THEIR CUSTOMERS ARE IMPORTANT AND DESERVE THE UTMOST IN SERVICE IN A TIMELY MANNER.

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