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I shot 12 rolls of super 8 film with what turned out to be a damaged rental camera. None of my film had been exposed. I sent it to Dwayne's Photo to be processed. They processed, charged me, and returned to me 12 rolls of perfect black leader. It never occurred to them after perhaps, maybe the 3rd roll of unexposed film, that something might be wrong. They never called or tried to contact me via email.
When I brought this to their attention, they simply passed the buck, saying they had to process all 12 rolls. Obviously, it was not their fault the film was unexposed. However, they never examined their own work and were unconcerned and unapologetic. I consider this exceptionally bad customer service and would NEVER use them again.
The lowest prices on medium format processing I have found (may be different in a big city with lots of photo labs) and the turn around time is quick. It costs about $3 to get a roll done, $5 if you want prints, and $6 if you want the film processed and put on a CD.