Veterans Ford

User Rating: 5 out of 5 stars

As the owner of Veterans Ford, let me say that I am very proud of our staff and their efforts to deliver quality service and high customer satisfaction. Our technicians undergo extensive training - including ASE and Ford certifications - and are some of the best in the business. Our sales staff is highly knowledgeable, very personable and will not be undersold on any deal. In the event that any customer is ever not fully satisfied, I am personally available to discuss any concern.

Robert Weinmann

Owner - Veterans Ford

504-887-8410

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User Rating: 1 out of 5 stars

I took my car (40k miles) to Veterans Ford because my "Check Engine" light came on. They asked me if I noticed if any symptoms, and I mentioned that it had been running a little bit hot, but that I didn't know if it was related or not to the Check Engine light. Without almost any warning they made nearly $2000 in repair work on my car (my car's book value is only $1200). When I got it back, they had changed all sorts of unrelated stuff, from PCV hose to fuel filters to replacing the therm cover and seals to flushing the cooling system, to replacing the thermostat and housing. It turns out that when I mentioned that it had been running "a bit hot" they treated it as an entirely separate problem and seemed to have made as many repairs as they could imagine. Just one "Check Engine" light and they pushed through as many replacements as they could. But that isn't the worst of it.

Less than two weeks after I took it to them my Check Engine light came on again. It appears that $2000 didn't fix anything. So I took the car to my regular mechanic, and here is what he told me: all the wiring was corroded, and replacing it would be nearly impossible (or at least prohibitively costly). He said this was "obvious" to anyone who looked under the hood, much less a Veterans Ford mechanic. The car, my regular mechanic says, has a very short while before it will begin to have major electrical problems and soon have to be sold for parts. Knowing this, Veterans Ford mechanics *must* have seen these corroded wires and known the meaning of it. But instead of just telling me the facts, they pushed through $2000 in "repairs" that didn't fix anything on a car that will have to be sold for parts in the very near future. Even if you assume that all those repairs were needed (and everything suggests that they were not), it doesn't explain why they would not tell me of the cars major and obvious electrical problems.

Visit Veterans Ford at your own risk...

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