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Don't blame them for making you feel uncomfortable. When you entered into the shop you were in their world. A place that is most comfortable for them. That is their first language, why don't you try to speak another language that is unfamiliar to you. See then if you can get your point across. It's time to embrace our culture, pick up a book and learn the language of the Mother land ( French). Now I can not justify why your hair did what it did, but I quite sure that if you look back on the situation. If you went in there buck'n would you as a owner correct the problem when the customer is acting out. Now I not saying that's what you did, but look back on how you could have BETTER handled the situation. Live life & learn for our mistakes that how we become better in all we do