Apparently this review ruffled a lot of feathers at old Rountree! We received a call on Friday Oct 4th from a lady concerning this matter. She quickly pointed out that they knew this review was posted on several websites and promptly requested we remove all of them. This came before she even discussed this situation. Again, this shows the unprofessionalism of Rountree as they are merely trying to save face instead of being concerned about the customer. The reviews will NOT be removed as they are legitimate and I feel it is the public’s right to be aware of such issues. This is the age of the internet where customer service slips like this are readily and easily available to the public via websites such as this. Before, these incidents could be swept under the rug (which was apparently the intent of the phone call). Not to mention, there was no way I was going to remove the reviews after the comment this particular review received from someone only called “D” from Rountree. I don’t know if there is a problem with Yahoo but I cannot view this comment on this website (maybe it was deleted). But I did receive an email with the comment when it was made. In its entirety, the comment left was: "This is a rebuttal to the review from Sat, September 26th. I have looked into this particular situation and 99% of the complaint stated is inaccurate. This man and his "friend" were very difficult to deal with from early on in the visit. Their salesperson is a very pleasant woman with high customer satisfaction index scores. She has been with Rountree for almost two years. The police were not called in this situation and keys were not held hostage by anyone at the dealership. We pride ourselves in professionalism and treating people in a friendly manner. Please feel free to stop by any time to visit our courteous and knowledgeable staff." I can assure you that my review is 100% correct and factual. And to further discredit this mysterious “D”, let’s take a look at the first 242 characters (out of 995 characters within the 1000 character limit) from my review: “Visited Rountree Ford to look at a F-150. We were just checking into the truck and wanted to know what they would give for the one I liked. The salesperson was nice at first even though she didn’t know what rebates were available on the truck” 1. I did visit Rountree Ford (or else they never would have called or even had my number to call). 2. I did look at (and drive) a F-150. 3. I did want to know what they were willing to sell the truck for. 4. The salesperson was friendly and nice up to the phone tag/keys incident. 5. She really didn’t know the rebates on the truck. Do your math on simply that portion of the review and you have 24.32% thusfar that is completely true and accurate much more than the 1% of truth Mr. “D” gave me. Mr. “D” clearly did not “look into this particular situation” closely enough. You be the judge on who to believe for the remainder. And furthermore please, Mr. “D”, divulge to the viewing public what exactly you meant by “friend”. You seem to be implying that we are homosexuals. Do you also have a problem selling vehicles to homosexuals? It appears you do. Again, my “friend” and I were not difficult to deal with at all during our visit. The salesperson came up to us on the lot while we were looking at the trucks and we struck up conversion about the truck and the recent Cash for Clunkers program before we proceeded to drive the truck. We were very nice as was she until she lost her cool with the keys. We were not trying to start trouble or cause any problems. We simply stopped in to look at a truck and check on the price. We were never intending on buying that day and we had clearly stated this. We were going to check on the truck and do further research on it. We had other important things to do that Saturday and were already running behind. We were simply needing to leave but we were still interested in the truck. To clear any confusion here, I never said the police were called. I plainly stated in the review above we only had to threaten calling the police to get our keys after being denied them 3 times. I never said we actually did so. I do not understand how Mr. “D” can say we or our keys were not held hostage. We were DENIED our keys 3 times. We had both only come to the dealership in this particular car and had no other way to leave except to get our keys and leave in said car. Hostage by definition is “a person held by one party in a conflict as security that specified terms will be met by the opposing party.” We were requesting she call us back with a better price on the truck which clearly did not fit into her cookie-cutter sales training and as such she was holding us hostage in the dealership by denying us the keys to our car. No matter how you look at this situation, it fits squarely into the definition of hostage. You can now see the professionalism upon which Rountree prides themselves. You can be the judge of the entire situation but I will never step foot on the Rountree Ford lot again. I recommend that everyone else do the same thing.

This is a rebuttal to the review from Sat, September 26th. I have looked into this particular situation and 99% of the complaint stated is inaccurate. This man and his "friend" were very difficult to deal with from early on in the visit. Their salesperson is a very pleasant woman with high customer satisfaction index scores. She has been with Rountree for almost two years. The police were not called in this situation and keys were not held hostage by anyone at the dealership. We pride ourselves in professionalism and treating people in a friendly manner. Please feel free to stop by any time to visit our courteous and knowledgeable staff.